Returns & Refunds

Our standard return window is 30 days from delivery for eligible products.

To be eligible for a standard return, an item must be unused, uncut, unwashed, and in the same condition in which it was received. Please keep the original packaging and proof of purchase. Contact us before sending anything back so we can provide return instructions.

Custom covers: all covers are custom made to the customer’s requested dimensions and specifications. Custom covers cannot be returned. There are no minimum orders.

If you are unsure about the material, measurements, color, or product you need, please call or email us before ordering. We would rather answer your question in advance than have you receive an item that is not suitable for your project.

If an item arrives damaged, defective, or materially different from what was ordered, contact us promptly at john@nytarp.com or (718) 297-4410 ext. 206 so we can review the issue.

Approved refunds are issued to the original payment method after the return is received and reviewed. Shipping and refund timing may depend on the payment provider.

To request help with a return, contact:

New York Tarp & Company
179-30 93rd Avenue
Jamaica, New York 11433
john@nytarp.com
(718) 297-4410 ext. 206