Refund policy

Returns and Refunds

Our products include fabric sold by the yard, cut-to-order materials, and custom-made covers. Please review the product details and contact us before ordering if you are unsure about the material, color, dimensions, quantity, or intended use.

Custom-made covers and other sewn or made-to-order work are final sale and cannot be returned, exchanged, or refunded. Materials that have been cut, altered, personalized, or prepared to a customer's specifications are also not returnable.

For standard, unused, uncut stock items that are not custom-made, contact us within 30 days of delivery at john@nytarp.com before sending anything back. Items must be in their original condition and packaging. We will confirm whether an item is eligible and provide return instructions. Please do not ship anything without our approval.

Return shipping costs are the customer's responsibility and shipping charges are non-refundable unless the item was incorrect or defective. If an item arrives damaged or is not the item ordered, contact us promptly at john@nytarp.com so we can review the issue.

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, subject to processing times of the payment provider.

Some fabrics, including marine-grade materials, are cut from the roll. If you are unsure what you need, please contact us before ordering. We would rather answer your question than have you return something that was cut or made for your project.

Questions may be directed to john@nytarp.com or (718) 297-4410. Our mailing address is 179-30 93rd Avenue, Jamaica, Queens, New York 11433.